Support
Answers to common questions about Holiday & Closure Blocker for HighLevel, and how to reach us.
Email us
Write to support@impactlayer.co.uk. We reply within 2 UK working days. Tell us your HighLevel account name and what you were doing when the problem happened.
Frequently asked questions
How do I install it?
The app is coming soon to the HighLevel Marketplace. Once it’s live, find Holiday & Closure Blocker in the Marketplace, click Install and choose the business account. If you manage several client accounts, you can install it for several of them at once. The settings open inside HighLevel.
Want to know when it launches? Email us.
Which calendars are blocked?
The ones you choose. In settings, pick all calendars in the business account or just some of them. Daily auto-sync also picks up calendars created later.
Round robin, collective and personal calendars work differently. HighLevel blocks time for each team member on these calendars, not for the calendar itself. So blocking one of them blocks that team member’s time on every calendar they host.
Will it delete blocks I made myself?
No. The app keeps a record of every block slot it creates, and Remove deletes only those. Blocks you made yourself, and your appointments, are never touched.
What happens when I uninstall?
HighLevel tells the app, and within 24 hours we delete that business account’s tokens, settings, block records and activity log.
Blocks already in your calendars stay there, because the app can no longer reach your account. To clear them, click Remove before uninstalling.
Can I close for half a day?
Yes. Add a closure day with a cut-off time, for example 13:00 on Christmas Eve. Calendars are blocked from that time until the end of the day.
Can different calendars use different regions?
Not in version 1. Each business account has one set of regions, applied to the calendars you choose. If you need this, email us: it helps us decide what to build next.
What happens when a holiday falls on a weekend?
UK substitute days are included exactly as GOV.UK publishes them. For example, Boxing Day 2026 falls on a Saturday, so Monday 28 December is the bank holiday in England and Wales. Other countries use the dates Nager.Date publishes.
Which time zone does it use?
The business account’s time zone, as set in HighLevel. A holiday is blocked for that whole day in that time zone.
How do I remove everything?
Click Remove in the app’s settings. That deletes every block the app created. Then uninstall the app, and we delete your data within 24 hours.
Privacy and data
What the app stores, where, and how to ask for a copy or deletion is in the privacy policy.